Plunge Warehouse exceeded all expectations. From seamless ordering to fast delivery and exceptional customer support, their team made the entire process easy and stress-free. Their professionalism, communication, and dedication to quality service make them a top choice for anyone looking for a reliable cold plunge retailer. Highly recommend Plunge Warehouse for anyone serious about recovery and wellness.
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Explore the Primal Ice Collection
Experience unparalleled performance, durability, and elegance with the Primal Ice collection at Plunge Warehouse. Renowned for blending innovative engineering with premium materials, each Primal Ice product—from tubs to chillers—delivers elite-level cold and hot therapy technology for serious recovery seekers.
Why Choose Primal Ice?
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Unmatched Reliability & Craftsmanship
Backed by rigorous engineering and years of real-world testing, every Primal Ice product is built to deliver. Expect top-tier build quality and precision design in each unit. -
Comprehensive 2-Year Warranty + Lifetime Support
As of July 1, 2025, all Primal Ice tubs and chillers are covered by a 2-year warranty that includes repair or replacement at no charge—plus lifetime support and access to a wide repair network across the USA and Australia.
Warranty Highlights
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Warranty covers manufacturing defects and includes both shipping and repair costs.Primal Ice+2Primal Ice+2
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Stay eligible by following maintenance guidelines—especially replacing chiller filters every 6 weeks. Missing filter changes can void coverage.
Returns & Refunds
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Tubs Cannot Be Returned Once Used
Since hygiene and safety are critical, tubs used even once with water cannot be returned. -
Sale Items & International Orders
Items purchased on sale or with discount codes may be ineligible for returns. All international sales (outside the USA and Australia) are final. -
Refund Processing
Once returned items are received and inspected, refunds are typically issued within 10 business days to the original payment method. Shipping fees are non-refundable.
Shipping Details
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Free Standard Shipping
Primal Ice products ship free from the USA (or Australia, depending on selection). -
Return Shipping
As part of the return process, shipping costs remain the customer’s responsibility.
Summary Table
Feature | Details |
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Warranty | 2 years, full coverage, plus lifetime support and maintenance requirements |
Return Window | 30 days (unused, original packaging required) |
Exclusions | Used tubs, sale items, international orders excluded |
Refund Details | Processed in ~10 business days; shipping costs non-refundable |
Shipping | Free domestic shipping; return shipping is customer’s responsibility |
Final Thoughts
With the Primal Ice collection, you’re investing in an elite-level solution—engineered for elite performance and backed by robust support. From extended warranties to hassle-free returns (when unused) and free shipping, every purchase comes with peace of mind.